Cancellation Policy

How this policy works

This page sets out our standard cancellation terms. The notice period and any charge that applies to your specific booking will always be confirmed in writing when you book, and those written terms take priority over this general policy if the two differ.

Standard journeys

For airport transfers, business travel and other standard journeys:

• More than 48 hours before pickup: cancel free of charge.
• Between 24 and 48 hours before pickup: a charge of 50% of the agreed fare applies.
• Less than 24 hours before pickup, or a no-show: the full fare applies.

Weddings, events and multi-vehicle bookings

Because our fleet is small and wedding and event dates are reserved exclusively for you, these bookings need more notice:

• More than 14 days before the event: cancel free of charge.
• Between 7 and 14 days before the event: a charge of 50% of the agreed fare applies.
• Less than 7 days before the event, or a no-show: the full fare applies.

Flight delays and airline cancellations

We track your flight from the moment it departs and adjust your collection time to match, at no extra cost. If your flight is cancelled or you need to rebook onto a later flight, tell us as soon as you know. We will do our best to move your transfer rather than treat it as a cancellation, and no charge applies for a delay that is outside your control.

Changes instead of cancelling

If you need to move your journey to a different date or time rather than cancel it altogether, tell us as early as you can. Where the new date or time is available, we will move your booking free of charge outside the notice periods above, or for a reduced charge if it is within them.

How to cancel

To cancel or amend a booking, email contact@dbexecutivecars.co.uk or call our concierge line, which is staffed 24/7. We will confirm your cancellation, and any charge that applies, in writing.

Refunds

Where a deposit or advance payment has been taken and a refund is due under this policy, we will return it to your original method of payment within 10 working days of confirming your cancellation.

Circumstances beyond anyone's control

Where a journey cannot go ahead because of severe weather, a national emergency, or another event beyond our reasonable control, we will not charge a cancellation fee and will work with you to rearrange the journey where possible.

Contact us

DB Executive Cars Ltd
Company number: 17374423
Registered office: Axis 8, Axis Court, Riverside Business Park, Swansea Vale, Swansea, Wales, SA7 0AJ
Email: contact@dbexecutivecars.co.uk